CARRIAGE TERMS

Thank you for choosing Neural N Princess LLC. Please read this shipping policy carefully before making a purchase to understand our order delivery process.

I. Shipping Coverage
Neural N Princess LLC currently offers shipping services exclusively within the United States.
The shipping country on the checkout page is fixed to the United States; we do not currently support international shipping or delivery to locations outside the U.S.
Please provide a complete and accurate U.S. shipping address when placing your order to ensure successful delivery.

II. Order Processing Time
We will arrange for order processing as soon as possible after receiving your order and payment.
Order processing time: 1–3 business days (excluding weekends and public holidays).
Order processing includes:
Verifying order details
Preparing items
Inspecting packaging
Arranging shipment
Generating tracking information
Processing times may be extended during periods of high order volume, holidays, or special circumstances.

III. Shipping Time
Once the order has shipped, the estimated delivery time is as follows:
Domestic U.S. shipping time: 3–7 business days.
The timeframes above are estimates based on normal conditions and do not constitute a guaranteed delivery date.
Actual shipping times may be affected by:
Weather conditions
Holiday shipping surges
Natural disasters
Carrier scheduling
Remote delivery locations
Other force majeure events

IV. Logistics Partners
To ensure delivery efficiency and safety, we partner with major U.S. logistics carriers, including but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
We select the appropriate carrier based on order specifics, the delivery address, and logistics arrangements.

V. Shipment Tracking
Once your order has shipped, we will provide you with tracking information where available.
You can check your order status using the tracking number or contact the Neural N Princess LLC customer service team for assistance with the latest tracking updates.

VI. Delivery Information
Please carefully verify the following information when submitting your order:
Recipient's name
Contact phone number
Street address
City
State
ZIP code
The customer may be held responsible for any liabilities or costs arising from delivery delays, returns, or failed deliveries caused by incorrect or incomplete delivery information or the inability to contact the recipient. VII. Delivery Failure
If delivery fails due to any of the following reasons:
Incorrect address provided
Unrecognizable address
No one available to sign for the package (if a signature is required by the carrier)
Recipient refuses delivery
Unable to contact the recipient
The order may be returned to the warehouse. Customers may contact us to reschedule delivery; any costs incurred during re-delivery (if applicable) may be the customer's responsibility.

VIII. Inspection of Goods
Upon receipt of the goods, please promptly check for the following:
The outer packaging is intact;
The quantity of items is correct;
The product model matches the order;
There is no obvious shipping damage.
If you discover shipping damage, missing items, or other issues, please contact the Neural N Princess LLC customer service team as soon as possible. Please provide your order number and relevant photos so we can assist you in resolving the matter.

IX. Shipping Delays
We strive to ensure orders are delivered within the estimated timeframe; however, Neural N Princess LLC assumes no direct liability for shipping delays caused by carriers, weather conditions, public events, natural disasters, traffic restrictions, or other force majeure events.
In the event of shipping irregularities, we will actively assist customers in communicating with the logistics company and checking the delivery status.

X. Updates to Delivery Policy
Neural N Princess LLC reserves the right to modify or update this delivery policy based on business development or operational needs.
The updated delivery policy will be posted on this page and will take effect from the date of publication.